Customer Service For DummiesÂ
By Unknown Author.
Description
This step-by-step guide takes the mystery out of customer service and outlines how to provide the best quality service possible. Executives, managers, and all other staff members will benefit from the surefire steps on getting through the everyday challenge of keeping clients and customers satisfied. Includes how to deal with angry customers, how to train staff to be more aware of customer service issues, and more. - from Amzon
ISBN(s)
1568843917, 9781568843919
