How to Turn Customer Service into Customer Sales
By Unknown Author.
Description
"How to Turn Customer Service Into Customer Sales" is a complete, practical handbook for achieving excellence in customer service. It provides easy-to-follow, step-by-step procedures for all the necessities of a successful customer relations program: research, hiring, training, execution, and follow-up. - from Amzon
ISBN(s)
0844231703, 9780844231709
