Reciprocal Sovereignty: Resolving Conflict Respectfully
By Tony Roffers PhD.
Description
Reciprocal Sovereignty: Resolving Conflicts Respectfully, by Tony Roffers, PhD., presents a communication skills model that marriage counselors, attorney mediators, relationship coaches, and corporate managers can use to structure a successful conflict resolution process. The Model, called the B-E-A-R Process (Breathe, Empathize, Acknowledge, Respond), provides a step-by-step sequence useful to anyone who wishes to resolve differences collaboratively while maintaining control of upsetting emotions. The B-E-A-R Process empowers those who use it by requiring each party to communicate respectf...
ISBN(s)
143926516X, 9781439265161
